Step 33: Deal With Customer Service.

I just got off the phone with Sprint customer service. After following the first dude's instructions, he told me he'd have to ask his supervisor what to do, and he'd call me back in five minutes.

An hour later, I called them back, and was told that there was nothing they could do, I'd have to take the phone to a Sprint Store, to either get a new handset, or have them try a "hard reset" whatever that means.

Now, I know that customer service can only do so much over the phone. And I know that it's not the individual's fault that he or she doesn't already know what's going on, and therefore needs me to explain it. Again. However, I still have complaints.

First, when I call and talk to Tom*, and he says he'll call me back, I feel like it is Tom's responsibility to call me back, instead of having me wait an hour and then having to call him back.

Second, if I talked to Tom, and told him the issue, he should have a computer in front of him, with my customer file opened, where he is giving it all the information I am giving him, so that if he needs to transfer me, or if I need to call back later, they already know what my problem is, and I don't have to repeat myself 700 times. It gets old, on my end, even if it's new to them.

Third, if I called once and talked to Tom, then I call back and talk to Amy*, and tell her that I just talked to Tom, she should be able to transfer me back to him, should I so desire it. Apparently this is not the case, however, because Amy had never even heard of Tom, let alone knew him well enough to transfer me back to him.

And finally, if, after I follow your step-by-step instructions, the problem cannot be resolved over the phone, don't make me re-try everything once, twice, thrice more just to be SURE. I promise I paid attention and did exactly as you asked the first time. It didn't work, and the next step is An Outing. I can handle this. It's okay. I won't be mad at you for telling me that. I will be slightly annoyed at you making me do the same thing 7 times, just to find out I OMG actually do have a broken phone.

In the end, I stayed polite. I get that they're just trying to do their jobs, and that less patient people than me have made them wary of saying anything similar to "My hands are tied. You gotta leave your house and seek help for this one."

Though they really ought to implement a better customer logging system, and also Tom should have called me back. >:\

In other news, I shopped a little today. Nothing big, but nothing I needed either. Except the cat food. The cats do need to eat. And, in my snobbish opinion, they need to eat All Natural, Holistic Food, that can only be bought at Pet Specialty Stores for A High But Fair for What You Get Fee. I can't help it. I was educated on the importance and benefits of feeding premium foods to your pets, and so I do. I'd go into it, but...I don't wanna. /nearly soapboxy

*Names were changed...because...it felt like a thing I ought to do.

Current Status: Hundredaire
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Money Spent Today: $50